PRIVACY POLICY
Last updated: October 2026
Your privacy matters to us. This policy explains what information EAG Motorsports collects, how we use it, and the steps we take to keep it protected.
The Short Version
We collect only what we need to service your vehicle and contact you. We never sell your personal information to anyone — not to data brokers, not to advertisers, not to anyone. We record phone calls to the shop for quality, training, and accuracy. Your data is stored securely and shared only when necessary to complete a service or as required by law.
Information We Collect
When you contact or book a service with us, we may collect your name, phone number, email address, and details about your vehicle (year, make, model) and the service you need. If you visit our shop, we may also collect drop-off and billing information.
We also collect technical information such as the pages you visit on this website, through standard server logs and analytics tools that do not identify you personally.
Call Recording Notice
We record incoming and outgoing calls to the shop. Recordings are used for quality control, staff training, service accuracy, and dispute resolution. They are stored securely and accessible only to authorized personnel. By calling (540) 930-3985, you acknowledge that the call may be recorded.
How We Use Your Information
- To schedule, quote, and perform services on your vehicle
- To communicate with you about your service, estimates, and follow-ups
- To coordinate towing and vehicle drop-off and pickup
- To improve the quality and safety of our work through call recordings and review
- To meet legal, accounting, and record-keeping requirements
We Never Sell Your Data
We do not sell, rent, or trade your personal information. We do not buy marketing lists. The only sharing that happens is described below under “How We Share Information.”
How We Share Information
We only share your information in limited circumstances:
- Service partners: with towing providers, parts suppliers, or sublet shops only as needed to complete your service.
- Service providers: trusted tools we use to run our business (e.g., phone, email, scheduling) under agreements that protect your data.
- Legal requirements: if required by law, court order, or to protect our rights, safety, or the safety of others.
Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method is ever fully secure, but we work to safeguard your data using access controls, secure storage, and limited internal access on a need-to-know basis.
Cookies & This Website
This website may use cookies and similar technologies to remember preferences and understand how the site is used. You can control or delete cookies through your browser settings. We do not use cross-site advertising trackers.
Your Rights
You may request access to, correction of, or deletion of the personal information we hold about you. You can also ask us not to record a call (just let us know at the start of the conversation) and to limit how we contact you. To make a request, contact us using the details below. We will respond within a reasonable timeframe.
Children's Privacy
Our services are intended for vehicle owners aged 18 and older. We do not knowingly collect information from children. If you believe we have, contact us and we will delete it.
Changes to This Policy
We may update this policy from time to time. The “last updated” date above reflects the most recent revision. Continued use of our services after changes means you accept the updated policy.